West Bellfort's Frequently Asked Questions
Documents
- Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Board Meetings
- How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
West Bellfort POA holds Board Meetings on the 4th Tuesday of every month (except November), beginning at 6:30p. The meetings are held at the Braesridge Clubhouse, 10810 BraesridgeDr., Houston, TX 77071.
The Annual Meeting is typically held in November and noticed via USPS mail, email and can be found in the News and Events section of Town Sq. in advance of the meeting.
- Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Account & Assessment Info
- Where can I find my account number?
You can find your account number in your billing statement or after logging on to your Town Sq. account. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
- When is my assessment due?
Assessments are due annually on January 1. If payment is not received by January 31, a $25.00 late fee will be applied, along with interest on the unpaid assessment balance at a rate of 10% per year. These charges will continue to accrue on a monthly basis until the balance is paid in full.
- Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
- How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
- What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include common area expenses, utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
- How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(Association Property Code) – Association Name
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HWBEL in the memo section of your check.
- What is West Bellfort POA’s property code?
Your Property Code is: HWBEL
- What is the Management ID?
Management ID: 6587
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.95 convenience fee.
- What is West Bellfort POA’s property code?
Your Property Code is: HWBEL
- What is the Management ID?
Management ID: 6587
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com.
- Sylvia Rivas, Community Manager: by email at HWBELmanager@goodwintx.com or by submitting a request through Town Sq..
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com. To report a deed restriction violation, please submit the required information using the following link: Report A Deed Violation | Goodwin & Company
- How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Owner Information
- How do I update my contact information/mailing address?
https://goodwintx.com/update-account/
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. You can also submit a request through TownSq.
TownSq
- What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/login
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
- I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
Architectural Review
- What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process.
If you are refreshing existing areas with the same colors and materials original to the home (original builder/developer installed), then approval is not required.
Modification approval is not required for repairs to fencing, roofs, or other exterior components if the work involves replacing or repairing with the same materials, color, and design as originally constructed. However, if you plan to change the style, color, type, or materials, you must submit a Modification Application for approval in advance.
Please note that unauthorized changes—such as installing unapproved fencing (including different wood types, stain colors, or designs)—are a common issue and can result in costly corrections to bring the property back into compliance. Do not rely on guidance from contractors, realtors, or previous modifications as confirmation that a change is acceptable. Many such recommendations (or reliance on an undocumented approval) do not meet community guidelines, and homeowners remain responsible for compliance.
- Where do I find my community's architectural modification request form?
The architectural modification request is done digitally and through TownSq. More info. can be found here: West Bellfort POA (Houston) | TownSq Community App | Architectural Requests
- What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
- Can my architectural review application be expedited?
Yes, for an expedited fee of $45, applications can be reviewed within 10 days instead of the standard 30-day timeframe. This option is available in the Architectural Review section in TownSq.
- What is the status of my application?
If you have not heard from the Architectural Review Committee within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at HWBELmanager@goodwintx.com.
Compliance
- I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- I need to report an issue with a neighbor's home.
Please submit a request via please submit a request via Report A Deed Violation | Goodwin & Company and include a picture and as much detail as possible where applicable.
- When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
- Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s governing documents including Covenants, Conditions and Restrictions, among others, can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Common Area Maintenance
- I need to report a maintenance issue to a common area in the community.
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.
- What is the trash/waste pick-up schedule for my community?
Regular Trash - every Thursday.
North of W. Bellfort: Bulk Waste and Tree Waste - 2nd Friday
South of W. Bellfort: Bulk Waste and Tree Waste - 3rd Thursday
For more info, visit: City of Houston Solid Waste Management Department
For missed pickups, you can make a report by calling 3-1-1.
- What is the bulk pick-up schedule for my community?
North of W. Bellfort: Bulk Waste and Tree Waste - 2nd Friday
South of W. Bellfort: Bulk Waste and Tree Waste - 3rd Thursday
For more info, visit: City of Houston Solid Waste Management Department
For missed pickups, you can make a report by calling 3-1-1.
Amenity Access
Pool
Pool, Clubhouses and Parks
Pool and Pool Clubhouse Address:
7719 Ludington Dr., Houston, TX 77071
Pool Management: Sweetwater Pools
Phone: 281-988-8480
Pool Hours:
2026 POOL SEASON
May 23 through June 4
Saturdays & Sundays (May 23, 24, 30,31) 11:00 a.m. to 8:00 p.m.
Memorial Day (Monday, May 25) 11:00 a.m. to 8:00 p.m.
June 1-June 4 CLOSED (School open thru June 4th)
June 5 through August 9 (School begins Aug. 12th)
Mondays CLOSED FOR CLEANING
Tuesdays through Fridays 11:00 a.m. to 9:00 p.m.
Saturday & Sunday 10:00 a.m. to 8:00 p.m.
August 12 through September 7
Monday & Tuesday CLOSED
Wednesday through Friday 5:00 p.m. to 9:00 p.m.
Saturday & Sunday 10:00 a.m. to 8:00 p.m.
Labor Day (Monday, Sept 7th) 11:00 a.m. to 8:00 p.m.
September 8 through September 27
Mondays and Tuesdays CLOSED
Wednesdays through Fridays 5:00 p.m. to 8:00 p.m.
Saturdays and Sundays 11:00 a.m. to 8:00 p.m.
Pool Access:
Pool tags are distributed annually by the Board. A notice with the distribution dates and times is mailed a few weeks prior to the start of the pool season.
If you were unable to attend during the scheduled distribution times, pool tags may be requested through Goodwin (West Bellfort POA (Houston) | TownSq Community App | Amenity Access Information) and mailed to you for a $20.00 processing fee. Each lot is limited to a maximum of two pool tags/pins, and each pool pin allows up to two guests.
Please note that pool tags will not be issued to any owner with delinquent maintenance fees.
Pool tags not picked up during the Board’s scheduled distribution times will also be available by mail through Goodwin (West Bellfort POA (Houston) | TownSq Community App | Amenity Access Information). To request tags, please submit request using the link above and by following the instructions included in link. Goodwin & Co. will charge $20.00 per tag.
For questions regarding facility operations, please contact Goodwin at (855) 289-6007.
Pool rentals: Sweetwater Pools at (281) 988-8480.
OTHER CLUBHOUSE & PARKS
Braesridge Clubhouse address:
10810 Braesridge Dr.
Houston, TX 77071
Tennis and Pickleball Court and Park:
Kittybrook Park
1 Kittybrook Dr.
Houston, TX 77071
Ludington Park & Field
7719 Ludington
Houston, TX 77071
Clubhhouse/ Community Center
- How can I reserve the clubhouse for a party or event?
The clubhouse can be reserved by visiting https://westbellfortpoa.com/clubhouse .
Ludington Clubhouse Rental
Joy Cunningham at (713) 417-8154
Braesridge Clubhouse Rental
Jeannette Calhoun
713-203-2407
Hours for bookings: Can only be rented during non-operational hours.
Details for booking:
A clubhouse rental agreement must be completed and submitted with payment at least 14 days prior to rental. Rentals are first come first serve basis.
Rental Fee: Clubhouse Only: $250.00 Deposit Fee (Refundable) + Ludington Clubhouse Rental Fee: 100.00 + Braesridge Clubhouse Rental Fee: $150.00
Resales
- How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.
- Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login